Exploring the latest trends and technologies

Imagine your entire business as a sports team. Just as a sports team brings together talented individuals, synchronizes their efforts, and collaborates towards a common goal, Bigsun Technologies , through its ERP and a basket of business productivity applications integrates and aligns the diverse functions of a business, making it high-performing and helping drive towards success.

 

Bigsun ERP offers one single platform that integrates all the key functions that includes lead management, requisitions, sales orders, purchase orders, inventory, dispatch, returns, billing, finance, logistics, production, maintenance, HR, Payroll, CRM, small data analytics, asset tracking, fixed asset management, tax management, schedule 3 and statutory reporting, bank integration, partner portals and more.

 

Advancements in technology and growing business needs have been the major factors influencing the evolution of ERP systems which we at Bigsun have kept up with.

 

Here are some of the latest trends and technologies shaping our ERP software:

 

1. Cloud-based ERP from Bigsun Technologies is a software system that manages business operations using the internet.

 

It offers scalability, accessibility, cost-effectiveness, and security. It eliminates upfront costs and the need for hardware and allows remote access to data and real-time insights.

 

2. Bigsun offers Mobile ERP software which enables users to access and manage business operations through mobile devices. It offers remote accessibility, real-time data, improved collaboration, streamlined processes, and enhanced customer service.

 

3. By applying Artificial Intelligence(AI) and Machine Learning(ML) to our ERP software can  bring benefits such as automation, predictive analytics, improved decision-making, personalized experiences, process optimization, fraud detection, and proactive maintenance. 

 

For both artificial intelligence and machine learning, you need to have good quility data which gets built over time after investing in our ERP

 

4. Integrating the Internet of Things (IoT) into the plant maintenance module of Bigsun ERP system can provide real-time data, automation, improved asset monitoring, enhanced predictive and preventive maintainance , data-driven insights for trouble shooting , proactive issue detection, improved productivity of plant and machinery, and cost savings.

 

5. Bigsun ERP has  capability of implementing Blockchain technologies or Web 3.0 applications. Bigsun Technologies through its ERP systems can provide a digital ledger that records and verifies transactions across multiple computers, which ensures data security, transparency, efficiency and trust among the participants.

 

6. Bigsun ERP offers integrated Application Programming Interfaces(APIs) with multiple ERP systems that offers benefits such as seamless integration with external applications and services, enhanced data exchange and collaboration, increased flexibility for customization and innovation, and improved efficiency through automation and real-time data access.

 

7. Focusing on User Experience(UX) in our ERP software has lead to increased user adoption, improved productivity, and higher satisfaction levels, resulting in more effective and successful utilization of the system.

8. Small Data Analytics and Business Intelligence provide valuable insights from our ERP data, enabling informed decision-making, proactive problem-solving, performance optimization, and the ability to identify trends, patterns, and opportunities for growth within the organization.

 

9. Incorporating Industry-Specific Features in Bigsun's ERP software provides tailored functionalities and workflows that align with the specific needs and requirements of the industry, resulting in increased adoption and efficiency, improved process optimization, enhanced compliance, and better overall operational performance.

 

10. Building robotic process automation functions within the ERP has helped organisations cut down on manual effort and save hours of resource time.

 

These trends and technologies are driving the evolution of ERP systems, making them more powerful, adaptable, and user-friendly.

What is a customer service app?

A customer service application (or app) is any type of software that a company uses to help deliver support to its customers. Some of the most common types of apps used by support teams include:

  • Help desks: Ticketing systems that help teams manage customer issues through to resolution. They typically offer multi-channel communications (e.g., email, live chat, voice, etc.) and come with additional features like knowledge base and reporting solutions.

  • Service desks: Similar to help desks, service desks are designed to help IT teams manage technical support issues. They may also have specialized features such as asset management tools.

  • Phone (voice) systems: Call software allows you to make, receive, and manage voice calls from a computer or mobile device.

  • Chat platforms: Chat software makes it possible for you to offer live chat or messaging through your website or application. Chat platforms may also include the ability to manage requests through chatbots.

  • Video conferencing software: Video conferencing software is used for remote “face-to-face” meetings and for sharing visual information (e.g., screen sharing, presentation decks, etc.). 

  • Internal messaging apps: Internal messaging software is used to facilitate communication within an organization, both in team-wide and private channels.

  • Knowledge bases: Knowledge bases are a centralized location where information can be stored for later reference by either internal or external audiences.

  • Field service software: Field service software helps manage in-person service requests. It handles tasks like scheduling house calls, managing customer communication, tracking work time, and controlling part inventory.

  • Remote service software: Remote service software allows you to log in to a customer’s computer, phone, or tablet from a remote location to service the device.

While software solutions like the ones above are often web-based, many offer a mobile app for teams that prefer to work via a phone, tablet, or a mix of all three.

The benefits of using a mobile app for customer service

There are few ways that a mobile app can help your support team provide better customer service. Mobile apps:

  1. Make it easier to work remotely. Mobile apps allow you to stay connected with your customers and team no matter where your day takes you. Whether you’re an agent waiting for an important customer reply or a service technician making a house call, being able to communicate with customers from any location is key to providing quality support.

  2. Boost your reliability. Even when you’re working in-office, technical issues can happen. Having access to a mobile app makes it easier to pivot when the building’s wi-fi goes down or an unexpected system update decides to take over your laptop during an important customer call.

  3. Increase accessibility. Mobile apps can provide audio, visual, and haptic notifications for important events such as meetings and messages from customers and colleagues. They can even push them through to other devices like a smart watch or headphones, making them easier to review in hands-free situations.

The 8 best customer service mobile apps

Here are eight customer service mobile apps that can help provide your team with more flexibility in how they deliver support.

  1. Help Scout

  2. Slack

  3. Google Search & Google Maps

  4. Zoho Assist

  5. Zendesk

  6. Salesforce Service Cloud

  7. Jira Service Management

  8. Zoom